Palazzo Venezia Perfumes respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or subscribe to our newsletter.

1. INFORMATION WE COLLECT

We may collect the following information when you use our website:

• Contact information, such as your name, email address, phone number, and delivery address.
• Order information, including the products you purchase, order details, delivery preferences, and transaction history.
• Account information, where you choose to create an account, such as login details and account preferences.
• Communication information, including messages or enquiries submitted through our Contact Us form, email, or other communication channels.
• Newsletter information, such as your email address when you choose to subscribe to marketing communications.
• Technical information, such as your IP address, browser type, device information, pages visited, and interactions with our website.
• Cookie and similar technology information, where applicable.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process, confirm, fulfil, and deliver your orders.
• Communicate with you regarding your order, delivery, account, enquiry, or customer-support request.
• Process payments through authorised third-party payment providers.
• Send marketing communications where you have chosen to receive them.
• Improve our website, products, customer experience, and services.
• Detect, prevent, and investigate fraud, misuse, security issues, or unlawful activity.
• Comply with applicable legal, regulatory, accounting, tax, and record-keeping obligations.

3. PAYMENT INFORMATION

Payments are processed through authorised third-party payment providers. Palazzo Venezia Perfumes does not store your full payment-card details.

The payment provider may collect and process payment information in accordance with its own privacy policy and security procedures.

4. SHARING YOUR INFORMATION

We may share relevant personal information only where necessary with trusted service providers, including:

• Payment providers, to process payments.
• Delivery and courier companies, to fulfil and deliver orders.
• Website hosting, technical-support, security, and service providers.
• Email, newsletter, and customer-communication providers.
• Professional advisers, regulators, law-enforcement authorities, or other parties where required by applicable law or necessary to protect our rights, customers, or business.

We do not sell your personal information to third parties.

5. MARKETING COMMUNICATIONS

Where you have chosen to subscribe, we may send you updates about Palazzo Venezia Perfumes, new releases, collections, offers, and other relevant news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us through our Contact Us page.

6. COOKIES

Our website may use cookies and similar technologies to ensure essential website functions, remember preferences, improve performance, analyse website usage, and support relevant marketing activity where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, meeting legal obligations, and protecting our business.

8. DATA SECURITY

We take reasonable technical, organisational, and administrative measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect unauthorised use of your account.

9. YOUR RIGHTS

Subject to applicable law, you may have the right to request access to, correction of, or deletion of personal information that we hold about you. You may also request that we stop using your information for direct marketing purposes.

To make a request, please contact us through the Contact Us page on our website.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Palazzo Venezia Perfumes is not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing personal information.

11. CHILDREN’S PRIVACY

Our website and products are not intended for individuals who are not legally able to enter into a purchase agreement under applicable law. We do not knowingly collect personal information from children.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will take effect when published on this page. We encourage you to review this page periodically for updates.

13. CONTACT US

For questions about this Privacy Policy or how we handle your personal information, please contact us through the Contact Us page on our website.